shop policies

Returns

**All personalised items are non-returnable and non-refundable** 

Non-personalised items can be returned and your postage will be refunded on receipt of the items. 

Cancellations

Orders can be cancelled providing I have not started working on your order yet.
If it's already shipped or in production, we can no longer cancel. 

Digital Items

Digital items are NOT eligible for returns or exchanges due to the nature of the product. 

Customs & Import Taxes

For orders outside of the UK, the buyer is responsible for any applicable import tax and/or duties that may apply. I cannot be held responsible for any delays due to customs.

Estimated Delivery & Arrival Times

Please see individual items for estimated delivery times. I cannot be held responsible for delays due to postal strikes or any other postal issues. I will of course work with you to find a solution in these instances. In the event of items going missing in the post you will be offered a replacement or refund. 

Planning Ahead

Please ensure you plan ahead and order in plenty of time for the occassion/event. I cannot be held responsible for an order arriving after your planned event date if you ordered too late according to estimated dispatch times.